How IT Support Technicians Are the Superheroes of Troubleshooting

The Importance of IT Support Technicians

Imagine you’re in the middle of an important project, and suddenly your computer crashes. Panic sets in as you realize you might lose all your hard work. But fear not! IT Support Technicians are here to save the day. These unsung heroes of the technology world are the experts in troubleshooting and resolving technical issues that can leave you feeling helpless.

IT Support Technicians possess a unique superpower – the ability to decipher complex technical jargon and translate it into understandable language. They are skilled in identifying and fixing problems, whether it’s malfunctioning software, a faulty hardware component, or a network connectivity issue. With their expertise, they can ensure that your systems run smoothly, allowing you to focus on what you do best – growing your business.

Batch Scripting and Coding: The IT Support Technician’s Secret Weapon

One of the key tools in an IT Support Technician’s utility belt is batch scripting. This powerful yet often overlooked skill enables them to automate repetitive tasks, streamline processes, and troubleshoot issues efficiently. By writing code snippets, they can create custom solutions tailored to your specific needs.

Batch scripting involves writing a series of commands that are executed in sequence, similar to a to-do list. This allows IT Support Technicians to perform tasks such as installing software, managing user accounts, and even monitoring system performance with just a few lines of code. With their coding prowess, they can save you time and effort, making your work life easier and more productive.

Create & Check Passwords from a text.file with a Batch Script

First, what you want to do is open the notepad(on this occasion I will utilize Notepad ++) where all of the coding will take place in order to convert it into a batch file once we are finished with the code.


Once Notepad is open go ahead and rename your file to whatever name is desirable for this project. I went ahead and rename mine to ” Extract_Create_Text_Files”. First, I will start the process of ‘creating a password’ and the easiest way to accomplish this code.

I will start breaking the codes line by line in order to further explain the functions and purposes:

@echo off     #command does not appear in cmd. 
color 7
echo -create (create password)  #echo command display the line of text.
echo -check (Check password)
set /p PROGRAM= what do you want to do?:   #set input to a given variable    in on this case that would be for line 5 and 6.
goto %PROGRAM% # the %% sign is used to represents cmd line parameters.

:create           #a flag ( : ) is used to establish destination for the parameter      
color 6
set /p PASSWORD= Enter Password: 
echo %PASSWORD% > test.txt         #once we created the password, a '>' is used to the input data from the variable to a individual text file.
goto start            #this command leads you to the flag on line 2. 

So far what we have done is create password options, now you can save your file and start the program to make sure everything is running properly.

To save the file go to Files> Save as Batch file> then Save to your desirable folder

Once the file is saved you will another file containing the name of your original file but with a different logo, right there my friend is your Batch program ready to be executed. Go ahead and click on the file and create your password, after you are done selecting your password the program will redirect back to the first two options, and your password already arriving at its destination which is an individual file containing your password.

Now we will try adding the check password option:

color 7
set /p PASSWORD1= what is your password?      #calls the parameters stored in %PASSWORD% variable

for /f "Delims=" %%a in (test.txt) do (     
 # 'Delims' if you have more than one value in your text document in case of searching throught different lines. In this case put a '=' sign and leave it blank.

# '%%a' is a type of variable. On line 6 'in (test.txt) do ( ' , It will search everything under ( test.txt ).

set TEXT=%%a 
if %PASSWORD1%==%TEXT% goto correct   #If the password is correct, the function will direct you to the ':correct' flag approving authentication.
color 4
echo wrong password!               #When password is inputed wrong the script will display a error messsage.
echo try again!
goto check

color 2
echo password verified!
goto start

We have created functions that have allowed us to store values in a variable to later recall it as a password authenticator function. The function allows the program to go through the password that has been created and compared its value to your input data. If the value does not match up meaning that the information is incorrect, it will just keep going on until the right value matches up correctly.

And we are done for the day! Go ahead and make sure to save your project as a batch file and try running it for yourself to make sure everything runs smoothly.

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